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AI Assistant ​

The AI Assistant answers questions about your account and makes drafts for you from plain sentences, such as "Create a welcome email for new subscribers". Open it from AI Assistant in the navigation, or from the round sparkle button at the bottom-right of every other page.

The page ​

  • Conversations are listed on the left, grouped as Today, Yesterday, Last 7 days and Older. Each shows the start of your first message. Choose one to reopen it.
  • New conversation at the bottom of the list starts a fresh one. It is saved when you send the first message.
  • Delete: hover a conversation (or tab to it) and press the cross, then confirm. Deleting is permanent.
  • The chat is on the right. Type a message and press Enter to send; Shift+Enter starts a new line. On a new conversation you can also choose the example prompt or one of the six suggestions, which send straight away.

On a phone, the Conversations button above the chat opens the list.

The quick panel ​

The round sparkle button at the bottom-right of the page opens a small panel for quick questions without leaving what you are doing.

  • It shows the last three messages of its conversation, or quick suggestions when the conversation is new. Choose a suggestion, or type a message and press Enter.
  • Open full page → at the top continues the same conversation on the AI Assistant page. New starts a fresh one.
  • The panel keeps your conversation and unsent text while you move between pages and after you close it. Press Escape, the cross, or the sparkle button to close it; your cursor goes back to the button.
  • On a phone the button sits above the bottom bar and the panel takes the width of the screen.
  • Replies look the same as on the full page, including questions to answer and the draft card.

The button is not shown on the AI Assistant page itself, in the email designer, or when the AI Assistant is not available for your deployment.

What a reply can show ​

  • Working: while the assistant answers, a moving bar and a short note show that it is still working. If your system is set to reduce motion, the bar stays still.
  • Questions to answer: when it needs a choice from you, such as which form should start an automation, the reply shows the options to pick from. Choose one for each question and press Send answers; your choices are sent as your next message. Only the latest reply can be answered; to change your mind, type a new message.
  • Figures: an answer about results can show the main numbers as small cards above the explanation.
  • A draft it made: when the assistant creates a newsletter, an automation or a segment, a card shows its name with a DRAFT badge and, for a campaign, its steps. Choose Open in editor → to review and finish it. Nothing is scheduled or sent until you do that yourself. On an automation draft, Admins also see Activate, which starts the automation from the card; if it cannot start (for example it has no trigger yet), the card says why, and the badge changes from DRAFT to ACTIVE once it has started. Newsletters are scheduled in their editor, and Editors and Viewers do not see Activate.

What it can do ​

  • Everyone, including Viewers, can ask questions and ask for reports on contacts, campaigns and results.
  • Editors and Admins can also ask it to create drafts. It never sends or activates anything on its own: you review and schedule the draft yourself (an Admin can activate an automation draft from its card).

Your conversations are private to you, even from the Admins of your account. Each conversation keeps its latest 100 messages, conversations older than 90 days are removed, and only your 50 newest are kept.

If it is not available ​

If the page says the AI Assistant is not available, it has not been turned on for your Shoovoo deployment. Ask whoever runs Shoovoo to enable it.

If a message fails, it stays in the box. Press Send to try again; waiting a moment first helps if the assistant is still answering your previous message.