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Sender settings
Everything here is on Settings → Email (email) and Settings → SMS (text messages). Anyone who can open Settings can read these pages; only an Admin can change them.
Trial and full sending
| Mode | When | Result |
|---|---|---|
| Trial | No verified domain yet | Sends through the shared platform sender. Messages may show "via" in some inboxes. Limited by a trial allowance shared across the whole organisation (500 by default). A banner at the top of Settings → Email shows how much is used |
| Full | A sending domain is verified | Sends through your own dedicated sender, fully branded. The trial limit no longer applies |
Verify a domain
- On Settings → Email, type your domain (for example
acme.com, with nohttps://and no@) under Add a sending domain and press Save. The page lists four CNAME records. - Add those records at your DNS provider.
- Press Verify Now. The domain shows Awaiting DNS until every record is found, then Verified, or Failed if the check could not pass. DNS changes can take a while to spread, so try again later.
Saving a different domain later issues a new set of records and starts over.
Sender profiles
A sender profile is the From name and address on your emails. Add one under Sender profiles on the same page (Add sender). A new address is verified by a 6-digit code emailed to it: enter it and press Verify, or press Send a new code. A code is valid for 24 hours, and the number of codes and wrong attempts an address gets is limited. Statuses:
| Status | Meaning |
|---|---|
| Awaiting code | Code sent, waiting for it to be entered |
| Verified | Usable. Press Make default to use it when a campaign names no sender, or Disable to switch it off |
| Domain mismatch | Switched off because your verified domain no longer covers the address |
| Disabled | Switched off by you |
Only a verified sender can be chosen for a newsletter.
SMS senders
On Settings → SMS, an Admin asks for a sender with Request sender: a phone number or an alphanumeric name, and optionally the countries it serves. A request starts as Awaiting approval, and the platform operator approves it, after which it shows Approved. An approved sender can be made the default or disabled. An account with no approved sender cannot send SMS, and a country that no approved sender serves is skipped. An alphanumeric sender never serves the US or Canada.
Bounces and unsubscribes
Bounces, spam complaints and unsubscribes come back as delivery events. They revoke consent and suppress the address automatically. A mail app's own Unsubscribe button also works in one tap, with no page to open. See Consent and double opt-in.